At SharpMuscle, we want you to be fully satisfied with every product/service you purchase from us. However, if for any reason, you are not satisfied with your purchase, we offer a hassle-free cancellation and refund policy. Please read the following information carefully to understand our policies.
Returns and Exchanges
You may return or exchange any product/service within 30 days of the purchase date. The product/service must be unused, in its original packaging and in a resalable condition. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product/service you would like to return or exchange. Our team will respond within 24-48 hours with instructions on how to proceed with the return or exchange process.
Once we receive your returned product/service, our team will inspect it and notify you of the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
In case of an exchange, if the product/service is of higher value than the original, you will be required to pay the difference in price. If the product/service is of lower value, we will issue a refund for the difference.
Refund Processing Time
Please allow 7-10 business days for your refund to be processed after we receive your return request. If you haven’t received your refund after 10 business days, please contact us at [email protected], and we will investigate the issue.
Shipping costs for returning or exchanging a product/service are the responsibility of the customer, unless the product/service is faulty or damaged.
If you have any questions about our cancellation and refund policy, please contact us at [email protected], and we will be happy to assist you.